Onlydarksets

okay… i aceentally did a hard reset trying to get my zune to work… all my music is gone but all my memory is still there.. any help?

Taylor: umm, resyc your zune maybe? duh much

There are a few packages out there that claim to be able to restore your data:
http://www.google.com/search?q=recover+hard+reset+zune

I can’t vouch for any of them, though – use at your own risk!

I can’t figure out how to do a hard reset. I’ve tried doing exactly what I’ve read but still no luck. HELP!

Those were Zune 1 instructions. I updated with Zune 2 instructions. If you have a 4gb/8gb/80gb Zune, give it another try.

Well my zune is frozen and i had to wait until the battery died because it would always freeze on my screen lock. then i finally managed to unlock it but it froze right at the main menu. so when i try to reset it nothinghappens its still frozen any1 having the same issue and found a solution??? plz reply or help me!!!

I’m having the same problem please post a reply

Just skip to step 3. You don’t need to reset if it’s already off because the battery died. When you plug it in, just be ready to hold down the buttons.

If you Zune is frozen, for instance you tried to play music and it just stopped and the screen stuck there, just hold the back button and then hold the up area on the zune pad. This will power off the zune, just let go of the buttons and see if your zune will start. If so, there is no need to clear the zune.

My Zune, gen 2 80gb, is reading NG in big red letters. I am gonna try the hard reset and then reloading all the firmware but has anyone else encountered this before?

I just got a zune yesterday and I was playing some music and all of a sudden I went to a different song and it just froze and I’ve tried reseting it and I’m currently waiting for the battery to die, but I don’t think its even on because the music menu is faded.

@Tina: When you say you tried resetting, what did you try? Holding left and the Up (arrow) buttons?

Well, I tried hard resetting my zune but its just stuck on the loading screen with the logo and the white bar.
The white bar is filled all the way but its just frozen, and I’ve already tried everything!
Help please!
D:

mine jusr did it for the 1st time today nothing here works i can hear a hum from the device idf i put mt ear to it aaagghhh

Yeah, I woke up at like 6 this morning and realized that mine had froze up some time in the night, is this like an epidemic or something? I’m going to probably take it to BestBuy and see if they can do anything

My zune is frozen at the start up screen and I don’t know what to do. I tried resetting by pressing the back button and up at the same time and nothing happened. My batteries were dead, so I plugged it in to the usb on my laptop and it was on the charging picture for a while then it went to the boot up screen and been stuck there ever since. What do I do?

This is happening to me too! & apparently 6 other people as well… I wonder if it’s for all Zunes or just the first generations. This suuuuuuuuuuuuucks so much

Ever since I updated to the 3.0 firmware, my zune has been freezing up every time I change the music or move too quickly. Is there anyway to fix that problem?

After cruising around the net, it seems that every 30GB Zune in the WORLD has just stopped working for some random reason… idk, maybe it’s a sign of the apocalypse, next it’ll be our cell phones, then T.V.s, then…?

I’m another Zune owner who awoke to a frozen Zune on Dec 31. Bizarre! Not sure how to load a fix if Microsoft comes out with one. It doesn’t respond to any reset buttons. This is going to be interesting.

I’m also an owner of a 30gb zune and i’m from the Netherlands. Mine stopped working this night to!

another 30Gig frozen and i cant get it to work . it is stuck on the start up screen… HELP…

I live in the UK and today my 30Gb Zune has the same locked problem as the others above i.e. stuck on the Zune Logo and not responding to any of the button combinations to reset it. I installed the latest Microsoft updates just 2 weeks ago and it appeared to be working fine. Now waiting for the battery to run out to see if that makes a difference. . . .

I have the same problem (netherlands): zune is freezed with the logo and a white baron the screen. Resetten does nog work. My zune seems to be dead (30GB). It looks like a millenium bug (so many experience the same)?

Here in Serbia my 30 GB is doing the same thing!

everyone go to Gizmodo.com the number one headline says it all

I am one of the many, many 30g Zune owners that doesn’t know what to do!

Yep, my 30GB hangs too. Great work Microsoft!

To elaborate: I was listening to my Zune at work, and at midnight PST it turned off. I thought the battery was dead, and plugged it in when I got home. It reacted as everyone else’s has. Showed a charge screen for a little, then frozen at the loading screen. With the backlight on. Awesome for the future of my battery life if this is just a temporary problem. If this is permanent, my Zune will make an awesome projectile. Way to fail yet again, Microsoft. *facepalm*

OMG what is going on?? I’m in Ireland and my Zune 30GB is just frozen this morning- white bar is fully loaded with zune logo but it won’t respod to anything. Its battery went flat so I plugged it in but then it just did the same thing again with white loading bar and zune logo. Seriously, why every zune in the world??

Has anyone tried this (its from “Herman” on Gizmodo.com?

There’s a fix:

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

I have a 30 GB Zune that is doing the same thing. I sync it every night with no problems. This morning mine was frozen at the startup screen as well. Grr…

So ALL the Zune30 GB in the world have frozen today? Please say it ain’t so

2 more Zune 30Gb stopped breathing in Sweden Dec 31th

Sorry folks – I have the 80GB Zune, and I can’t find it right now (thanks to the kids). I submitted this to a couple of sites, so hopefully we’ll see a speedy response to it.

“Toby Says:
December 31, 2008 at 8:54 am
Has anyone tried this (its from “Herman” on Gizmodo.com?

There’s a fix:

“Your zune will need a “hard reset.”

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.”

Worked for me, but as soon as I plugged it in to sync it locked back up.

me too!

Too creepy. Mine is doing the same exact thing. Zune logo with white bar at the bottom. Reset is not working, plugging in, unplugging, hold, unhold, etc, etc…. Nothing is working. It’s just frozen. Lovely.

mine is stuck on the logo screen too. same problem. glad to see it’s a microsoft problem instead of my zune.

my 30 gb was plugged into an ihome… woke up this morning and having the same problem all you folks are. frozen on the zune logo with the white bar. nothing fixes it…

Ok I see all the reports and and my 30 GB Zune also froze and will not reset. So we know its a world wide thing, but how do we get our Zunes back?

Mine too. Original zune 30 with all the latest updates. As soon as I turned it on this morning it froze at the zune boot up screen about 90% through.

Plugged mine in at about 3 am last night in Texas and I remember noticing that it didn’t register the usb cable. I thought nothing of it before going to bed. Hard to believe all the 30 gb would brick at the exact same time. Here’s hoping it’s the zune equivalent of the three red lights (meaning Microsoft replaces and pays for everything).

Wow. Looks like I am not the only one running into this. I used to work for Microsoft–I’m pinging some folks I know back there regarding this. I’ll post as soon as I hear something.

Bought two used 30 gig zunes yesterday. Just my luck frozen today.

Mine is freezing too, what we will do????

I’m located on the moon and am having the same gen 1 Dec. 31st, 2008 problem.

Yep Mine Too. This is no joke and no hoax. Have been reading articles for about an hour now. This blows!!!!!!

I have a 30 gig zune and mine works just fine……..as a brick.

Thanks, Kevin – I updated the other post. Hopefully a real (and non-invasive) solution is coming soon.

Also, I confirmed that my Zune 2 works fine, so this appears to be limited to the 30GB Zunes.