Onlydarksets

It’s called planned obsolescence…they better not tell me I need to buy a new one for their programming screw up

I’m sure MS will fix this by the end of the day.

same thing happened………..two 30 gb zunes, frozen on start-up screen. called customer service……as usual, no human answer, and the automated response was useless. whats microsoft gonna do about this 1????????

I have a couple of nice zune bookends for sale anyone interested?

My 30g Zune is FROZEN. This morning I plug it into my computer, because i wanted to sync some music. Well it started up as normal, Than Stop..Frozen w/ the Zune logo and a white bar at the bottom. Seem to be completely full, Not responding! I tried to reboot it using the back and up method nothing seems to be working. I’ve had it for about a year and never had a problem with it until today. Someone Please Help:(

we have 2 30 gb zunes and they are both froze…whoever has the fix is a true hero!

I tried this:

use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.”

and all I succeeded in doing was cracking the case…couldn’t even get the outside cover off…

Well i’m right there with everybody else as far as the frozen on loading screen issue with my 30 GB zune, this one from San Diego. Let’s hope microsoft steps up to the plate and either fixes it or gives us a really good deal on a new one. It would suck to just have to throw it away and save up for the price of a new one.

yup! Same problem over here? Have a refurbished Zune, thought that was the problem! Glad to see it’s not, let’s just hope MS fixes the problem! Pretty freaky though, Siberia, Netherlands, Ireland, UK, America.. Everyone’s musicplayer is dead.. Hope they will come with a solution soon! I miss my music!!! Everyone, Happy Newyear by the way!!!

Just realised I won’t be able to erase or update my Zune, cause it doesn’t connect with the computer.. My battery is almost dead, so I waited till it died, then plugged it into my computer.. I did get the battery logo with the exclamationpoint in it, but as soon as the battery is loaded enough, I get the startup screen with the logo and the white bar.. Stuck again.. Let the battery go dead 3 times already but keep getting the same thing.. So no luck there either

woke up last night in the middle of the night and saw the startup thing at full white bar nd thot it was gnna be done until i woke up like 2-3 hours later nd saw it still at the startup but didnt think anything bc i was half asleep so i woke up at 930 today to find that my zune was frozen nd i tried rebooting it and NOTHING suckssssssssssss!!!!!!!!

http://forums.zune.net/405976/ShowPost.aspx#405976

Maybe we should post our comments here!
Microsoft will surely notice!

First my 401K, now my zune, can it get any worse. 2008 a year to remember.

My Zune is Frozen and it can’t get Up!! Help. Morning drama over. Anyone figured out whats going on yet? My morning run is going to turn out to be an afternoon run.

I just successfully performed the hard reset and my Zune is alive once again. I picked the wrong day to attempt a road trip apparently… haha.

Do the procedure for removing the cover and disconecting the battery for a few seconds. It worked for me…nothing was lost…worked like a charm!

The geniouses at microsoft most likely don’t know how to factor in a leap year into the clock function and its probably screwing up the zunes…why no problem with the other models though?

wtf. quad cities.illinois december 31st. locked up at logon screen for over an hour now….

30 gb brown 1st generation.

and they wonder why people run linux.

well…used the hard reset thing…took out battery….waited…plugged back in….seems ok for now….won’t sync till this blows over…hopefully MS is listening

yep…..2008 realllllly sucked what a way to bring in the new year. Having same problem as you all

Disconnecting battery for a few minutes worked for me. I agree, I’m waiting for a fix from MS before a sync.

Man, happened to me too! Microsoft probably did it on purpose to make us buy a new zune so they can make more money!

this is the wierdest thing ever, it must be microsoft that did it! We might be able to sue them!

Tried battery disconnect and hard reset, nothing works. The first time I disconnected the battery it did reboot, as soon as I plugged it into the laptop it crashed again. All other reset attempts have failed.

There’s a fix:

“Your zune will need a “hard reset.”

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It’s an easy process but if you’re unsure don’t attempt it if you think you’ll screw it or something. ”

Not pretty, but it might help those of you who have this problem.

OMG!!! I can’t belive it I just got my Zune and got up this moring and now it don’t work it is frozen on the start up screen it won’t do a thing I’ve tried to do a hard reset that don’t work I’ve tried to call the 877# all you get it a mechine go figure! I’m mad!!! Someone please HELP!!!

Note the above fix works but Zune refroze when i connected to the new version of the Zune software

Just opened the lower part of my device (right at the connector) and removed the battery cable like advised. Popped it back in and, there you go. Works like a charm.

Mike

To add my two cents … ME TOO! My wife and I both have zune 30mg … and were both listening to music at about midnight when both, almost like a script, stopped playing the music, returned to the zune logo screen with solid white bar, and froze. Both batteries died in about 2 hours … recharged one over the rest of the night, but all I got was the same frozen screen. So, add “Sleepless in Seattle” (ha the sequel) to this list.

THE BATTERY TRICK WORKS GREAT,MINE BOOTED RIGHT UP THANKS FOR THE INFO

Hello. I just got my Zune a couple of months ago from my best friend and last night i had turned it off for about an hour and then went to turn in back on, and my zune logo came up and so did the progress bar but nothing worked by the way i have the 1809 model. What do i do?

@justine, You Wait. Haha

My zune is frozen as well. I just figured it was all my porn messing it up, (JK). Tried the hard rest, nothing, tried letting it sit until the battery was dead, that didn’t work, and here in my office I have no tools to open the darn thing…except a hammer, and I am guessing that will not help.
It *DOES* seem really odd that so many people are having problems on this date. Look how many people have posted here, statisticly, we are a FRACTION of the population…I wonder if it is literally ALL 30g zunes. My wife has an 8g, and it’s fine.

Really irritating to say the least, I listen to mine LITERALLY all day.

OK, well the battery trick does not work at all. If you unplug the battery, it will boot up fine the first time. I was able to even listen to a song until I plugged it in my computer. From there, it went back to the freeze-up mode. The 2nd time I tried the battery trick, it didn’t start up normally at all and got stuck just before the main menu.

I think that Microsoft did this to the Zunes because over half of the people on this page had problems with their zunes freezing up and my dad and i both have zunes and we went to put more music on them yesterday, and guess what. They both froze! So i don’t know whats up!

mine’s frozen too
first generation
today

just read on zune.net that they are trying to fix this problem
if you wanna read goto zune.net then goto support nd its on the right

Well it’s me again and guess what the battery thing works until you put it back on the computer. And what good is the zune if you can’t put any thing else on them!!! I really hope they get this thing fixed. because if not they will go out of buiness!

also my zune does not freeze at the start up with zune and white line
it says it has a dead battery nd im charging it now

Same problem here Zune 30 Gig froze up at start screen when I plugged it in to charge the battery.

Guess we just wait for an official comment from MS$

yup, another frozen here.

Another Zune user here in N Virginia with a frozen 30g device. Will sit tight and wait for news.

my battery reset thing worked….then after about an hour…it reset itself…and once again have the logo and white bar…and im not opening the darned thing again……grrrrrrrr

WOW!!!!! This is sooooooooo CRAZY!!!! Im in atlanta ga and my 30gb has stopped working, its stuck on the loading screen. I tried to reset and hard reset and nothing.. whats going on? Im about to call the support team right now i need some answers… the number is 1 877 438 9863 maybe you guys should call because im about to right now!!!

WOW mine too!!!!! this is definitly scary ms needs to help us asap!!! hopefully it will be fixed tonight at 12am when it stopped working

My 30G Zune has also frozen…..they are going to need to fix this, I dont have time to wait.

Hmm now that my Zune is locked up also I wonder where I put my old vinyl and turn table. I never had to worry about lockup then….

on the microsoft website they said:

Customers using the Zune 30 might experience problems starting their players. We’re aware of the problem and are working to correct it. Sorry for the inconvenience, and thanks for your patience!

we’ll probably have to download something to fix it

i have a zune 30GB and i tried everything to reset it. it’s stuck on the screen that say zune and has a white bar at the bottom. i let it die and went to plug it in and it’s doing the same thing. it’s really getting annoying and i want to break it lol.

micro says woking on it