Onlydarksets

even if there is a download available, i cant even get my zune/computer to talk. i plug it in the usb and nothing happens. how can we load new firmware that way…? hmmmmm?

EXACTLY what I was thinking!!!!!!

Microsoft – Art Thou Listening??

Well guys, surprisingly so, it seems all 30 GB Zune’s have indeed stopped working. All those posted here are from different parts of the world(me being from India).

I’ll try the combination – back button and Up on D-Pad. May god have grace on all owners of 30Gig Zune.

Amen.

Mine is locked- can’t reset it.

Funny though… my iPhone is working prefectly!

Has anyone tried draining the battery, setting their system clock ahead to 1/1/2009, and then syncing? If it’s the date 12/31/2008 that is the problem, maybe this will be fixed tomorrow? Of course, if it’s that simple, I would expect MS to just say so…

disassembled and put back together and its working….too afraid to hook back up to the computer though…using wall mounted power supply…
cnn has picked up the story…

http://www.cnn.com/2008/TECH/12/31/zune.player.failures/

My 30GB Zune is doing the same thing. No button combinations working and the splash screen is on, with the white bar at the bottom. The PC doesn’t reconize the device either. It’s gonna be hard to run a fix if that’s the case.

Same thing guys ive been trying to fix it but it seems like it just broke dec 31, this morning same as everyone plz help microsoft!!!

add another one to the list… i say wee bombard thier customer service hotline.

Microsoft Corp., maker of the Zune, posted this statement Wednesday morning on the Zune Web site: “Customers with 30gb Zune devices may experience issues when booting their Zune hardware. We’re aware of the problem and are working to correct it. Sorry for the inconvenience, and thanks for your patience!”

—Yeah If their response to this is as quick as the Windows XP Serivce Pack 3 incident, we can expect anther 2 weeks for a fix. Sad thing is I just gave this to my 3 year old daughter last night so she can watch her cartoons on it. It broke her heart when it didn’t work this morning, she thought she broke it.

add another one to the list… i say wee bombard thier customer service hotline.

Since they’ve probably already realized what will happen image-wise if they don’t fix it promptly, what would that solve?

mine just shut off and now it has an exclimation poin inside of a battery

add another one to the list… i say wee bombard thier customer service hotline.

Since they’ve probably already realized what will happen image-wise if they don’t fix it promptly, what would that solve?

maybe a recall and we get new zunes?

I tried calling them earlier to try and talk with someone. Mine finally died as I could not find a screwdriver to remove the cover. So I plugged it into the wall to recharge it and the stupid thing locked up again. Not happy at all about this. I guess I will have to try and find a screw driver to hard reset the stupid thing and hope for the best.

I’m in OK and my zune is having the same problem, freezing up at the logo with with bar.

http://tech.yahoo.com/news/nf/20081231/tc_nf/63809

I have four papper weights. Entire family has same issues. I pulled up the Zune web-site. They are aware of the proplem, but do not have a fix yet….. Happy New Year Zune Pep’s

I have some information from the Zune team at MS:

“The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. That being the case, the issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device. :

Some additional FAQ’s from the Zune team:

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

Confirming that the “hard reset” steps worked on two 30GB Zunes here. Didn’t lose any data off either one, but be careful when you’re unplugging the battery that you don’t pull the power connector off. Did that on my second one, and had to manually put it all back together.

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?

This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?

The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?

All 30GB devices are potentially affected.

——————————————————————————–
Matt Akers
Zune Product Team

what do i do

I am on holiday in Egypt and my zune also froze on the 31st.It is obvious that this is a universal production error by Microsoft inc. based on international standardization requirement,it is obvious that the zune 30gb should not have been passed as a standard equipment for Sale.everyone should know that Microsoft is legally liable tO be sued.a group legal action should be taken against them what do you think? yes or no DO NOT TAMPER WITH YOUR ZUNE!!

this was on the website.
just sit tight, it’ll be fixed tomorrow.
mine stopped working at midnight also.

zune 30 faq

My Zune 30 is frozen on the boot screen, now what do I do?

You will need to reboot your device after noon GMT on Jan 1, 2009.

Please unplug your Zune (no AC or USB cables).

Because your Zune is frozen your device battery will begin draining, this is good.

The battery will eventually be fully depleted and the screen will go black.

After noon GMT on January 1 (that’s 7 a.m. Eastern or 4 a.m. Pacific time) connect your AC power or USB cable such that the battery can begin charging again.

Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?

Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.

If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.

The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?

Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?

This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…

If you have DRM content on your device, your DRM store is now out of sync with your secure clock.

You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.

Alternatively you can format your device and resync the content.

im not sure i understand wut it is im unskrewing in my zune….

damn dis is a trip! im hoping my zune will reset itself like MS says it will tommorrow. since i live in Hawaii, i’ll be one of the last ones on da planet to get my zune working again…..

Happy New Year Everyone. hmmmm. da ipod touch looks tempting!

My 30 gig zune also froze last night. Its kinda neat and interesting to me now that i know my zune isnt ruined!

My Zune is Frozed I let the bettry died too. but still it does the same. it only saws me the reboot of zune logo. please help… I dont care if i lose my songs and settings. just help me. thanks

My 30G Zune is Frozed I let the bettry died too. but still it does the same. it only saws me the reboot of zune logo. please help… I dont care if i lose my songs and settings. just help me. thanks

READ THIS: http://www.zune.net/en-us/support/zune30.htm

Or check this: http://gizmodo.com/5121822/official-fix-for-the-zune-30-fail

My 30G is doing the same in Dallas TX. Worked great yesterday at the office. Brought home to charge and is locked on the logo screen.
Does the Zune run on Vista??????

This is unbelievable. Its Zunefantastic. My 30 gig original Zune locked up just like ever one else here on Dec 31st 2008. I have tried a soft reset with the back key and the up arrow to no avail. Next I let the battery run down and connected to the computer. After the battery charged the Zune program does not recognize the device.

This is really weird! Microsoft you got some explaining to do!

I want my Zune back or I will go to the dark side.

David

i have a 30 gb zune to and it froze when i woke up on the 31st
wat is going on
i tried the reset and it wont work

I find it funny the answer about when they will fix this is it will fix itself. Yes, but in 4 years when leap year happens again? I am just going to have to have another day were this all happens again? Yes I guess most of the 2006 zunes will not be still working in 2012 but if it still is… Microsoft and it’s well why fix it, it will only happen to old hardware that we do not want you to be using in 4 more years… well you are right I may not be using it 4 more years, because I am tired of dealing with it.

Well, I did what Microsoft said and it works. It’s now just after noon GMT here in the UK and all appears well. After a short charge my Zune has booted up properly and is now synchronised with my PC. Roll on the next leap year. I wonder if Microsoft will apologise?

Mine is finally alive!!!!!

Here in Ireland, my Zune came back to life at noon GMT.

mine hasnt started to work yet, any suggestions????

Mine has not started to work either Help!!!

At 9:30am Eastern Time my Zune was still frozen because I put it to charge last night. I did not want to wait for the battery to drain so I folloed the instructions to open it up and unplug the battery. It was fairly easy to follow (but I have decent experience with things like that). Hooked it all back up, closed the case and my Zune30 is back up and running!!!!

The two swedish Zune 30Gb`s from point 36 in this list is back to life again !!
A good start of the new year

Zune prducts suck!!!!! I’ll go to the ipod Mine still is not working I hate Zune!!!!

YES!!!!!!!!!! my 30gb is back up and running!!!!! THANK U!!! and happy new year!!!!!

OK, for you people who got their’s to work, what did you do different than us that couldn’t?

mine is not working in USA… help help help…

working here…..just let your battery die….may take a few hours….then just plug it in…either to a usb port…or to your wall…the zune will take a little while to warm up….but will (or should) work fine!

USA Illinois

Never Mind
It’s Alive!!! yey That was kinda scary cause I spent $245 for it.

Its a temporary fix but to solve the problem, pop off the piece of plastic at the charger. Use a small phillips screwdriver and remove both screws. using a very thin object (i use a razor blade) start popping off the cover from the bottom up. locate and unplug the battery, then plug back in. Snap cover back on. Replace screws and plastic charger cover. Power up and you should be good to go. I have done this 3 times already. Just waiting for a patch from zune. You can see how to do this on youtube by searching “changing a battery in a zune”. good luck all!

i need helps!! my zunes backlight wont turn on all the settings are right but it will only turn on for a second and thats when i plug it in =\\\